Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

New TCL roku remote unable to receive audio

I am setting up my new TCL series 6 with roku remote. Everything seems to be fine except the roku remote voice button says “Sorry not able to receive audio from your remote. If this problem continues try pairing the remote again.”

I have taken the new batteries out, replaced with new batteries, held down the pairing button, turned tv off and on. Still I get the same message. 

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Community Streaming Expert

Re: New TCL roku remote unable to receive audio

Try resetting audio/picture settings:


settings> system> advanced system settings> factory reset> reset audio/picture settings> follow prompts

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