Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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tom434
Level 7

New Roku

I just upgraded to a model 392ox fr a 2720x only reason was the 2720 would get the peacock channel. I was half way through the setup when the remote stopped working. I pulled power on the Roku and removed the batteries, I hit the home 5 times reset and that didn't work. I'm not sure how to proceed at this point if I could get peacock I would stay with the old one.

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3 Replies
tom434
Level 7

Re: New Roku

It's not the remote I reinstalled the older Roku and my new remote worked on the older roku

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atc98092
Level 21

Re: New Roku

The 3920 has an IR remote, so make sure nothing was blocking the front of the Roku when you were using the remote. The 3920 does support using a WiFi Direct remote, but you'd have to buy it separately. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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DBDukes
Level 14

Re: New Roku

The Roku model 3920 is the Premiere (the one in the Express form factor, not the one in the Roku 4 form factor). It contains an IR remote, which will control any non-Stick Roku device. It may be that your older remote is bad.

The model 2720 is the Roku 2 from 2013, which came with a WiFi Direct remote. It was essentially a Roku 1 (model 2710) with a Roku 3 (model 4200) remote capability.

Your older model is still officially supported by Roku, but not by Peacock TV. https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

If it works, great, but it's not supposed to, and there is no support for that app on that device.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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