Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 8

New Roku remote won't work with Roku TV

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I have a Phillips Roku TV and we lost the remote. Just received the new remote that does not have the reset button. How do I make it work with the TV? It won't even turn the TV on.

 

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Roku Employee
Roku Employee

Re: New Roku remote won't work with Roku TV

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@Jenny64 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Phillips here: https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... or at 1-866-309-5962.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: New Roku remote won't work with Roku TV

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And does it even have tv buttons like power and volume keys along the side of the remote? Sounds like you purchased the simple roku IR remote, which does not work with any roku tv brand. 

The only remotes roku sells that will control a roku tv are the two Voice remotes, each are backordered to sometime in the middle of next month. If you have walmart or best buy near by, each has the roku voice remote. It won't work right out of the box, it has to be paired with pairing button the battery compartment. That button isn't reset button. 

Walmart has the One-For-All urc-7935 streamer universal remote for $16.88, it will work on the Philips Roku tv by using the TCL roku tv instructions in part D of the universal remote pamphlet. here's a photo next t o roku tv voice remote:

P1010420 (800x600).jpg

 

Edmund
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Level 8

Re: New Roku remote won't work with Roku TV

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Thank you so much! Appreciate the quick reply. Its amazing that Roku saves so much money by letting the community do all their work for them. Thank God for people like you who have answers! I am not so tech savvy as most people here, so I needed customer support, which for Roku is non-existent.

Thanks again!

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Roku Employee
Roku Employee

Re: New Roku remote won't work with Roku TV

Jump to solution

@Jenny64 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Phillips here: https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... or at 1-866-309-5962.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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