Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

New Roku Streaming Stick+ - Remote wont scroll/Tab in adding wifi password area

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I was able to pair my remote with my TV.

It found my WIFI. When trying to input my wifi password the remote would not always tab up and down using the arrow keys on the remote and will not let me go down to the 'CONNECT' button after inputting my wifi password.

How can I get the remote to move down to the 'CONNECT' button??

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Roku Employee
Roku Employee

Re: New Roku Streaming Stick+ - Remote wont scroll/Tab in adding wifi password area

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@RF6 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: New Roku Streaming Stick+ - Remote wont scroll/Tab in adding wifi password area

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my problem except it wont let me scroll up and down at all  How do I get a new remote?  how do i contact the company.  I need some customer service here.  I have two Rokus already.  I see from the internet this is a common problem.  Can i just get a replacement?

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Roku Employee
Roku Employee

Re: New Roku Streaming Stick+ - Remote wont scroll/Tab in adding wifi password area

Jump to solution

@RF6 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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