Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
HoldFast1
Level 7

New Roku, Remote not working

Jump to solution

New Roku Express+

Remote's OK button not working. all other buttons make roku react. I cannot get past the set up without a OK button. 

Batteries replaced, no buttons sticking, reset and re paired both remote and roku. still not working. 

I need a new Remote ASAP, how do I get customer support?

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku, Remote not working

Jump to solution

@HoldFast1 

Thanks for the post.

I have received the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
2 REPLIES 2\
HoldFast1
Level 7

Re: New Roku, Remote not working

Jump to solution

Just tested all buttons with cell phone camera, all buttons work except the OK button still. Need an Answer. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku, Remote not working

Jump to solution

@HoldFast1 

Thanks for the post.

I have received the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos