Remotes & Accessories

[HoldFast1]

New Roku Express+

Remote's OK button not working. all other buttons make roku react. I cannot get past the set up without a OK button. 

Batteries replaced, no buttons sticking, reset and re paired both remote and roku. still not working. 

I need a new Remote ASAP, how do I get customer support?

[HoldFast1]

Just tested all buttons with cell phone camera, all buttons work except the OK button still. Need an Answer. 

[RokuDanny-R · Accepted solution]

@HoldFast1 

Thanks for the post.

I have received the PM that you sent me and will continue to assist you from there.

Thanks,
Danny