Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Zanerac
Level 7

New Roku Remote Pairing Issues

So my mother gave me her old tlc roku tv after she moved houses, but I cannot get the remote I bought to pair with it. I tried taking the batteries out and unplugging the tv but it still won’t work. Currently I’m at the let’s get started screen and it tells me that the voice remote is pairing, but it won’t finish the pairing process. 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku Remote Pairing Issues

@Zanerac

Thanks for the post.

What remote did you purchase to use with your Roku TV? It's possible that you purchase a remote that is not compatible with your TV.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Zanerac
Level 7

Re: New Roku Remote Pairing Issues

the remote I got came with the roku express +. The box says voice remote with tv controls. I’d that one won’t work do you know which remote might? 
Thanks!

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