Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jas1az1
Level 7

New Roku Premiere Remote not responding

Just opened and setup my new Roku Premiere. While trying to scroll through the screensaver my remote stopped working. The device will blink like it's picking it up and it will make a sound like it knows I'm pushing buttons but won't move. I just downloaded the app to use it for the remote and it works fine. So I can at least use it but I'd rather use the remote. Let me know what I can do.

Thanks!

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: New Roku Premiere Remote not responding

The premiere comes with an IR remote, do you have line of sight to the front of the Roku? It can't be buried behind the tv.

 

Edmund
Roku Community Streaming Expert

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Jas1az1
Level 7

Re: New Roku Premiere Remote not responding

Right, it's in front and I'm only like 10 feet away.

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RokuKariza-D
Roku Employee
Roku Employee

Re: New Roku Premiere Remote not responding

Hi @Jas1az1

Thanks for letting us know about the issue you're experiencing.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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