Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
i’ve done EVERYTHING!!!! that your company told me to do for pairing a new remote. i even did everything everyone else on literally every other website suggested and my remote still won’t pair. i paid $30 for this thing to just sit here. and i’ve heard throughout my SIX HOURS over the course of two days of trying to pair this remote that Roku is notorious for connection problems but refuses to do anything about it. how do i pair this remote???? and if the reply is the same exact thing that’s on your website i’m throwing this piece of junk off of a cliff. i can’t wait to tell everyone how awful these products and the customer service is. what a poor excuse for a company. can’t wait to see y’all go out of business. if you’re in the line of TVs make sure the remotes work, lol absolutely pathetic
Re: New Remote won’t pair at all no matter what i do
I finally fixed this problem for us after reading a post from another user here. The problem was the usb extender cable or power brick provided. I plugged it into the TV USB port and it magically all works absolutely fine!
Maybe it's providing insufficient power which is why WiFi fails to come online as well.
Re: New Remote won’t pair at all no matter what i do
My new Roku Ultra remote does not pair with my Samsung TV. The music does not stop to pair. I’ve restarted the Roku & taken batteries out. It says not compatible after going through all the codes. Is it possible to pair or are some Samsung TV’s not compatible?thank you
