Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sccrrocc
Level 7

New Remote Not Pairing

Got a new "point anywhere" roku remote for my roku express+, and have followed all of the trouble shooting guides on pairing it with the roku, and nothing will work. 

0 Kudos
2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: New Remote Not Pairing

@sccrrocc 

Thanks for the post.

What model Roku Express+ do you have? Please be aware that the Roku Express devices work through IR remote and the only model will work with the enhanced remote would be the newer Express+ device (3931).

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Alikat
Level 7

Re: New Remote Not Pairing

I am having the same issues I purchased the express + for Christmas and remote stopped working after trying everything I’ve seen posted I purchased a new point anywhere remote and can’t get this one to pair either 

0 Kudos