I just got my Roku Premier and I followed set up instructions and I got to where I had to pick a language and the remote will not work, I have tried everything I have found on the support page and non of that has worked I even tried brand new batteries in the remote and that isn't working. Anyone have any ideas on what I can do? I really don't want to have to return it and get a different one.
We're testing the remote, so aim the remote at cellphone camera lens, as you look through cell phone as if you were taking a photo of the remote. Don't press anything on the phone just watch as you press a key on the roku remote, if its working you will see flash light on the front of the roku remote. Its invisible to the human eye without the use of the cellphone. No flash as you press a key means the remote isn't working or the batteries are completely dead.