Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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orineu
Level 7

Neighbor's remote triggering my roku; possible app control issue

Help! My upstairs neighbor recently got a 43" Hisense Roku TV and we share WiFi (his device shows up in my Roku app, so I'm assuming my device shows up in his, although it SHOULD be locked to my account). I don't know how but today I came home to find my Sceptre TV turned on and my Roku Express tuned to a show I don't watch on an app I hadn't previously installed. Yesterday my TV was turning off and on and exiting the app I was trying to watch. Any suggestions for blocking this kind of interference? I'm using a Beam programmable remote to control both my devices, because the Express remote doesn't control TVs, but I understand some of the fancier Roku remotes control TVs. The Beam was not pointed at the TV infrared sensor, I have to hold the remote high in the air to hit the TV sensor, so although my remote could have potentially triggered the Roku it could not have turned on the TV... and neither could the app.

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renojim
Community Streaming Expert

Re: Neighbor's remote triggering my roku; possible app control issue

Try disabling "Control by mobile apps".  It's under "Settings->System-Advanced system settings".

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Ash10
Level 7

Re: Neighbor's remote triggering my roku; possible app control issue

Help! I'm having the same problem. My neighbors bought a Hisense TV and Roku soundboard and we share wifi.

The other day I was watching YouTube and they logged me out of my account and into their YouTube account on my Ruku Premier. I can see their devices from my app including their serial numbers. And I can also log into their devices.

The problem is not the remote, it's the Rukus and Hisense. 

This is a huge security problem. Please help. 

RokuDanny-R
Roku Employee
Roku Employee

Re: Neighbor's remote triggering my roku; possible app control issue

@Ash10

Thanks for the post.

The issue is most likely occurring because you are sharing wifi. Since you are using the same wireless network, you will be able to see each other's devices, especially when you are using the Roku mobile app since it connects to the devices through the wireless network, which is shared between you two.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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