Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ChuckG623
Level 7

Need voice remote serial number

I bought a voice remote 10 months ago, and it suddenly died completely.  I replaced the batteries and did all the troubleshooting steps, but there is no response between the remote and the Express HD device. The smartphone trick indicates no IR signal, and the original basic remote works fine.  I want to replace the remote under warranty, but there is no serial number anywhere.  What do I do?  Where can  I find a serial number?

0 Kudos
4 REPLIES 4\
renojim
Community Streaming Expert

Re: Need voice remote serial number

The voice remote uses Wi-Fi Direct, so the phone trick won't work.  There should be a button in the battery compartment.  Have you pressed it for 3+ seconds to see if the light on the remote starts flashing?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
ChuckG623
Level 7

Re: Need voice remote serial number

I did this.  No lights, no response, but other remotes work.  The thing is dead as a doornail. It should be under warranty, but how do I get a replacement without a serial number? I am getting frustrated.

0 Kudos
renojim
Community Streaming Expert

Re: Need voice remote serial number

Send a PM (private message) to @RokuDanny-R . He may be able to help.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Need voice remote serial number

@ChuckG623 

Thanks for the information.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos