Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Backwoodz87
Level 7

Need help with streaming stick+ did hard reset

I lost my remote so I got a new one but it wouldnt pair cause I thought my stick was connecting to my old xfinitywifi so did a hard reset on my streaming stick + an im at the let's get started language an cant gt past it my new remote won't pair an I can't figure out how to do it on a app

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3 Replies
DBDukes
Level 16

Re: Need help with streaming stick+ did hard reset

What remote did you get? Are you sure you got one that is compatible with the Roku Stick?

IR remotes will work set top boxes, but they won't work with Sticks. So, get the model number off the packaging for the remote, as well as the model number that's under the batteries in the battery compartment.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Backwoodz87
Level 7

Re: Need help with streaming stick+ did hard reset

Remote is compatible for sure I jus dont gt it at all


@DBDukes wrote:

What remote did you get? Are you sure you got one that is compatible with the Roku Stick?

IR remotes will work set top boxes, but they won't work with Sticks. So, get the model number off the packaging for the remote, as well as the model number that's under the batteries in the battery compartment.


 

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DBDukes
Level 16

Re: Need help with streaming stick+ did hard reset

Assuming you have either the Roku Voice Remote or the Roku Enhanced Voice Remote (the only two that will work with that model Stick).

Here's instructions that might be helpful. They were for another user that had a similar issue:

https://community.roku.com/t5/Remotes-Accessories/Roku-remote-bug-when-changing-wifi-password/m-p/67...

I hope that is useful.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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