Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jeffrey305
Level 7

Need help with new remote

So my old remote is broken and I went ahead and bought a new one, now issue is my tv only responds to the broken one. I’ve downloaded the app but apparently the tv needs to be connected to the internet which i never did. This is a Onn Roku Tv and this one never had a button pair before with the new remote it does.

So the buttons on the tv doesn’t let me go to the option menu.

tv isn’t connected to the internet.

my old remote is broken no way to use the tv

and I can’t use the new remote 

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1 REPLY 1\
Tivoburkee
Community Streaming Expert

Re: Need help with new remote

With tv on, press and hold the pairing button in the battery compartment for 5 seconds and release, just let it communicate with tv. It is okay if the light goes out in the battery compartment don't touch a thing until you get a big DONE on screen. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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