Hi my Roku stick+ voice remote (model 3810EU) does not work. Have tried pairing it again and replacing batteries with no success. Can't seem to find where to purchase a new remote either.
Device serial no: YHOO5E976725
Thanks for the inquiry.
You can purchase replacement remote for your Roku device by going to our Support page and on the top of the page selecting Products > Accessories.
You can access our Support page here: https://support.roku.com/ (just make sure you are in the correct region by looking at the bottom right hand side of the webpage).
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many Roku users are having problem with the voice control on the remotes as far back as the last update. Nothing seems to fix this