Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tuckett31
Level 7

Need help finding replacement remote for 3810EU

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Hi my Roku stick+ voice remote (model 3810EU) does not work. Have tried pairing it again and replacing batteries with no success. Can't seem to find where to purchase a new remote either. 

Device serial no: YHOO5E976725

Thanks

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote and Accessories

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@Tuckett31

Thanks for the inquiry.

You can purchase replacement remote for your Roku device by going to our Support page and on the top of the page selecting Products > Accessories.

You can access our Support page here: https://support.roku.com/ (just make sure you are in the correct region by looking at the bottom right hand side of the webpage).

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 Replies
VAR
Level 10

Re: Remote and Accessories

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Tuckett31

many Roku users are having  problem with the voice control on the remotes as far back as the last update. Nothing seems to fix this

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote and Accessories

Jump to solution

@Tuckett31

Thanks for the inquiry.

You can purchase replacement remote for your Roku device by going to our Support page and on the top of the page selecting Products > Accessories.

You can access our Support page here: https://support.roku.com/ (just make sure you are in the correct region by looking at the bottom right hand side of the webpage).

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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