Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SirV
Level 8

Need Remote Replacement asap..

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Please replace my remote.. it is obviously  defective..as previously  discussed.. Its gets hot.. rapidly drained new batteries and is No longer operational AT ALL..

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2 Solutions

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SirV
Level 8

Re: Need Remote Replacement asap..

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I dunno'.. it's the stick+ I think.. it's got the volume, tv on-off & voice command.. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need Remote Replacement asap..

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@SirV 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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8 Replies
makaiguy
Level 21

Re: Need Remote Replacement asap..

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What model Roku are you talking about?   Not all remotes are the same.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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SirV
Level 8

Re: Need Remote Replacement asap..

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I dunno'.. it's the stick+ I think.. it's got the volume, tv on-off & voice command.. 

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need Remote Replacement asap..

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@SirV 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Cybruno84
Level 7

Re: Need Remote Replacement asap..

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Can you help me as well? My remote has been draining my batteries and the longest they’ve lasted is 2 weeks. 

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CMSaunders
Level 7

Re: Need Remote Replacement asap..

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This is exactly what has happened to my remote as well! Roku is less than a year old, and I completed all the steps listed on the website to pair the remote again. Please replace asap!

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Cybruno84
Level 7

Re: Need Remote Replacement asap..

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Same! I've had mine for only a couple of months. I thought it might be something else, but after going through 3 new sets of batteries... I know it has to be a faulty remote. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need Remote Replacement asap..

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@Cybruno84 @CMSaunders 

Thanks for the posts.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SirV
Level 8

Re: (DAMNIT) I NEED Remote Replacement asap..

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what to do?.. i am currently 'extremely crippled'... 

can you send one to me asap?..please reply me with procedure to obtain (an operating) remote??

i am unable to get 'device app to work as a remote..

should i purchase a fire stick or what??

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