Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Bingle
Level 8

*NEW* Ultra 4670X-Remote stops working

Last week I received my new Ultra 4670X to replace a older model. The remote will completely stop working after several minutes. Pull a battery and reinsert and it will work again for a few more minutes. New batteries. Batt. Indicator also shows full. Re-pairing has no effect. Warranty replacement?

Roku Ultra 4670X,  Serial # YJ009H061784

I would return to Amazon but have disposed of box.

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: *NEW* Ultra 4670X-Remote stops working

@Bingle 

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bingle
Level 8

Re: *NEW* Ultra 4670X-Remote stops working

setup as directed, Again...The remote works, then a few minutes later it doesn't, until you pull a battery and replace, then it reconnects. It's like it loses connection or drops out.. So frustrating!

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RokuDanny-R
Roku Employee
Roku Employee

Re: *NEW* Ultra 4670X-Remote stops working

@Bingle 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bingle
Level 8

Re: *NEW* Ultra 4670X-Remote stops working

PM sent

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RokuDanny-R
Roku Employee
Roku Employee

Re: *NEW* Ultra 4670X-Remote stops working

@Bingle 

Thanks for the note.

I have replied to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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