Remotes & Accessories

[Bingle]

Last week I received my new Ultra 4670X to replace a older model. The remote will completely stop working after several minutes. Pull a battery and reinsert and it will work again for a few more minutes. New batteries. Batt. Indicator also shows full. Re-pairing has no effect. Warranty replacement?

Roku Ultra 4670X,  Serial # YJ009H061784

I would return to Amazon but have disposed of box.

[RokuDanny-R]

@Bingle 

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.

Thanks,
Danny

[Bingle]

setup as directed, Again...The remote works, then a few minutes later it doesn't, until you pull a battery and replace, then it reconnects. It's like it loses connection or drops out.. So frustrating!

[RokuDanny-R]

@Bingle 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Bingle]

PM sent

[RokuDanny-R]

@Bingle 

Thanks for the note.

I have replied to your PM and will continue to assist you from there.

Thanks,
Danny