Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Terralynn
Level 7

My volume on my roku remote will sometimes pause instead of turning volume down

My roku remote was working just fine and then one day I pushed volume down and it paused the tv.  If I push volume up then I can push volume down for the volume to start working again.  But any time I push volume down it pauses tv. No matter what app.  Second issue sometimes when I try fast forward it advances to next episode when watching a series.  Any help?

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4 REPLIES 4\
Tivoburkee
Community Streaming Expert

Re: My volume on my roku remote will sometimes pause instead of turning volume down

If this is a Roku tv it shouldn't happen, in that case switching to wifi remote for roku tv will help. In the case of roku tv roku only supplies OS for the tv, you would have to take it up with tv manufacturer.

If its Roku stand alone streamer like the premiere or express, and you're controlling a non-roku tv, by the way what is brand and model of the tv? Theres nothing you can do if the two components happen to use very like IR protocol to where there maybe conflicts in commands. Tv's don't have multiple code sets to chose from, and roku maybe able to switch to wifi remote but it will respond to IR commands so conflicts will go on.Smiley Sad

Edmund
Roku Community Streaming Expert

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Istari
Level 7

Re: My volume on my roku remote will sometimes pause instead of turning volume down

Non roku TV. Without the roku, the remote works fine. How do I stop the volume button from pausing the roku?

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Terralynn
Level 7

Re: My volume on my roku remote will sometimes pause instead of turning volume down

Its a non roku tv. It's an old Sharp. I love this tv had a premiere with the same remote hooked up to it, but the HDMI went out.  So I swapped with my dad's express (since has av connection) I used my same remote.  I factory reset it, and set it up with my sharp.  It was working great for months then once in awhile instead of the volume going down it pauses.  Then the next day its fine.  Then another day it doesn't work for volume again.  It's weird.  So far its working ok again.  Thank you for helping. Sorry for taking so long in responding.

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Moooose
Level 7

Re: My volume on my roku remote will sometimes pause instead of turning volume down

So mine does it also. I've found that if you mute it and turn the volume down or up which ever you need it won't pause. Hope this helps.

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