Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Kstone
Level 7

My roku ultras remotes back button is not working.

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I bought my dad a roku ultra 2020 for his birthday, I just set it up for him and the back button is not working. I tired re pairing the remote and it didnt work. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: My roku ultras remotes back button is not working.

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@nmastro

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who will assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: My roku ultras remotes back button is not working.

Jump to solution

@nmastro

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who will assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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