Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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binabeth
Level 7

My remote quit working. Even after changing batteries it won't do anything.

Has anyone had problems with their remote working after awhile?  Mine is less than a year old.  New batteries don't help make it work.  Can anyone help with this?  Does anyone read these?  Should I buy another Roku remote?  Thank you.

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4 Replies
tharden
Level 7

Re: My remote quit working. Even after changing batteries it won't do anything.

I have a Roku 2 with the same issue.    When I press the handheld device, I see on the controller the light blinks, which lets me know there is a signal between the two devices.  However, I am unable to stream any of the the services.  Quit working last night.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote quit working. Even after changing batteries it won't do anything.

@binabeth 

Thanks for the inquiry.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you done so far to resolve the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote quit working. Even after changing batteries it won't do anything.

@tharden 

Thanks for the post.

Please be aware that the Roku 2 (2720) is an older Roku device that is no longer under warranty. It's possible that the remote may simply be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator
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toomanyhobbies
Level 7

Re: My remote quit working. Even after changing batteries it won't do anything.

did you try re sync the remote to your ROKU? 

open remote back

press button in lower RH corner until the green light flashes.

unplug the power to your ROKU for 10 seconds and plug back in while watching on the TV

during power up it will re sync the remote 

if this does not work, I have no idea other than trying a new remote.

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