Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Cathymuskogee
Level 8

My remote gets stuck on the home screen or stuck on a channel

Sometimes my remote (#Black streaming stick model 3800) gets stuck on the introductory screen.

Once I resolve that issue, I go to  the channel I want, and it gets stuck on the channel.

Then, I cannot even switch from ATT NOW to Pandora or Netflix etc. Nor can I adjust the volume. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote gets stuck on the home screen or stuck on a channel

@Cathymuskogee 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps offered on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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