Remotes & Accessories

[Cathymuskogee]

Sometimes my remote (#Black streaming stick model 3800) gets stuck on the introductory screen.

Once I resolve that issue, I go to  the channel I want, and it gets stuck on the channel.

Then, I cannot even switch from ATT NOW to Pandora or Netflix etc. Nor can I adjust the volume. 

[RokuDanny-R]

@Cathymuskogee 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps offered on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.

Thanks,
Danny