Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jn316wwjd
Level 7

My remote control only works some times, what can I do

My remote does not work properly, I checked the batteries and the batteries are fine they still have power, my television even tells me that they have three force of their juice left. It’s getting to the point where it happens every day. I’ll pick up the remote and it’ll work 10 minutes later it doesn’t work anymore. I take the batteries out I put them back in still nothing. Then I’ll use it 20 minutes later and it’s working again so I don’t know what’s wrong with this controller. What should I do

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5 Replies
nomad07
Level 10

Re: My remote control only works some times, what can I do

I have a similar issue but it's not daily.

Sometimes just pulling the batteries is enough, other times I need to reset the Roku, and sometimes I have to replace the batteries even though it shows only half used.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote control only works some times, what can I do

Hi everyone,

Thanks for the posts.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using or are you using a Roku TV?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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nomad07
Level 10

Re: My remote control only works some times, what can I do

Roku Ultra (2020)
Yamaha YSP-5600 soundbar
Sony XBR-77A9G 77-inch TV: MASTER Series BRAVIA OLED 4K

 

HDMI to from Ultra to Sony

HDMI eArc from Sony to Yamaha for Atmos

 

Mute button works sometimes but not always. Usually always works from power up of cold system. Sometimes will work again when switching between soundbar and TV speakers with Sony remote. Sometimes it just stops working during day. Sometimes it just working again during the day.

Roku Ultra (2019) wasn't a problem.

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jn316wwjd
Level 7

Re: My remote control only works some times, what can I do

It is not a roku tv. It is a separate device that we use an hdmi cord to connect it to the tv

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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote control only works some times, what can I do

@nomad07 @jn316wwjd

Thanks for the posts.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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