Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Gersaldv
Level 7

My remote control got a Disney plus bottom but I can't see in thr screen

My Roku Express (3900 series)   remote control got a Disney plus button but I can't see the application on the screen or at web site. How I can do to solve it.

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renojim
Community Streaming Expert

Re: My remote control got a Disney plus bottom but I can't see in thr screen

Where are you located?  Disney+ is not available on Roku in every region.

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Gersaldv
Level 7

Re: My remote control got a Disney plus bottom but I can't see in thr screen

Ok. I´m located in Venezuela. Disney plus is available here in Venezuela, in fact it´s operative in all my others platforms (PC, Smartphone, etc.). I don´t have very clear what is going on, but it sounds like some configuration issue. I´ll appreciated all your help. Thanks in advance.

@renojim   

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renojim
Community Streaming Expert

Re: My remote control got a Disney plus bottom but I can't see in thr screen

It's not available in Venezuela on Roku.  There's nothing you can do about it until Disney addresses the issue.

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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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