My remote has been working fine. Since I bought it about 4 or 5 months ago. Give or take. Holding charge for long periods of time. Today it would work so I put it to charge. It’s shows the battery to be a 100 percent. But won’t work when I take it off the charger. But works fine while it’s on the charger. Any help would be great. Please
Hello @Santos8076
Thanks for reaching out here in the Community!
Could you try restarting your Voice Remote Pro and see if that will make a difference.
To restart your Voice Remote Pro:
Let us know how it goes.
All the best,
Kariza
I have the same problem
I have to keep it plugged in for it to work tried to pair it and the light just stays green
Thanks for the post.
Have you tried restarting your Roku device then re-pair the remote again? If so and the issue persists, please reply here with the serial number associated with your Voice Remote Pro. It can be found in Settings > System > About or at the back of the player itself.
We look forward to hearing from you soon.
All the best,
Kariza
Hello.
ibuave two of these remotes and neither is working without being plugged in. Also, they will not pair. I hold the button and it doesn’t not blink, but when plugged in shows a solid green.
Hey @Drmunch
Thanks for reaching out here in the Community.
We would recommend starting with the troubleshooting steps suggested in this Support link: How to fix your Roku® voice or simple remote that is not working.
Let us know how it goes!
All the best,
Kariza