He probably knows but is not telling us. Is there a way to change channels without the remote?
Thanks for the inquiry.
At least your remote may just be hidden at the moment, we've had customers reporting that their dog chewed their remote! Something with our remotes and dogs...
If you don't have your physical remote, you can download the Roku mobile app to try to connect to your Roku.
For more information about the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?