Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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CJTVLady
Level 7

My Roku Keeps Scrolling

My Roku remote has a mind of it's own, it recently started scrolling wildly through each menu screen ignoring button presses as it scrolls every which way. I restarted the system, I changed the batteries and the problem persists. 

 

Help please! 

76 REPLIES 76\
makaiguy
Community Streaming Expert

Re: My Roku Keeps Scrolling

Have you tried restarting the device?
Settings > System > System restart
(Or for Roku TV: Settings > System > Power > System restart)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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CJTVLady
Level 7

Re: My Roku Keeps Scrolling

I have restarted it, number of times, no use. 

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renojim
Community Streaming Expert

Re: My Roku Keeps Scrolling

There's probably a stuck button.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
dllennon
Level 8

Re: My Roku Keeps Scrolling

Having the same issue. No buttons are stuck.

This just started 2 nights ago. When the remote is pointed at the device (Roku Premiere), it will not stop scrolling. We have replaced the batteries, checked for stuck buttons, tried doing a system reset, tried resetting by removing the batteries and unplugging...none of the suggestions we have seen in the forum are working. What's the deal?

renojim
Community Streaming Expert

Re: My Roku Keeps Scrolling

IR interference can cause what you're seeing.  Try turning off the lights, close the drapes, search for another remote with a stuck button...

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dllennon
Level 8

Re: My Roku Keeps Scrolling

Can't figure out what could be causing it. I even removed the other remotes from the room and it is still scrolling like crazy.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku Keeps Scrolling

@dllennon 

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
dllennon
Level 8

Re: My Roku Keeps Scrolling

Thank you. Support says they have shipped me a new remote. Hopefully that will resolve the issue.

meganmcgar
Level 7

Re: My Roku Keeps Scrolling

this same exact thing is happening to me and I cannot seem to find the answer anywhere— I'm replying to this post just in case there is an answer soon

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