A new remote will not fix it. I have tried three. It has nothing to do with the remote. It's a glitch in the Roku it's self. Every one I have had over the past 10 years has done this. My most recent does it a lot. May be time to go to Apple TV.
Hello, I’m having the same issue with my Roku remote as well. I’ve changed the batteries, rebooted my Roku, I have also unplugged it. The issue still persists. My serial number for the Roku is S009307FE7LK
I am having the same problem. It was working fine yesterday. I have disconnected the roku express from the tv and disconnected tv and restarted everything and it seems like it’s stuck. I can’t go to any streaming channels because it keeps scrolling like I have my finger continuously on the button. Serial number S009206T72T1. I have only had it for less than a year. Please help.
The same started happening to my older Roku---so I just ordered a newer model as that model is registered under an older account with an older defunct email. Hopefully, the newer Roku will fix the issue.
Like others on this thread, my Roku suddenly started scrolling on its own. No buttons are stuck. I've tried unplugging it, my TV, removing batteries and replacing, etc. No joy, the problem keeps returning.
The only way I get the thing to work properly is by using the remote in my app on my phone.
Please help, here are the model and serial numbers: