My TV has 2 HDMI ports. One is connected to my Directv box and the other to my Roku Express. When I select Roku on my TV and then try to scroll up and down on the left sidebar menu of choices nothing happens. If I try to arrow over to the installed channels nothing happens. If I press the home button on the Roku remote, it kicks me back to Comp on the TV. I have use the tv button to scroll back to either Dircetv or to Roku. I tried unplugging the express unit and removing and installing new batteries in the Roku remote. Nothing changes. I tried plugging the express into another tv in my house. This one only has one HDMi port. Same problem. I can't navigate anywhere with the Roku remote. Anyone else have this sort of issue before?
If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.