Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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My ROKU Ultra LT Remote is Stuck in Headphone Mode

Hi, Danny-

My ROKU Ultra LT Remote is Stuck in Headphone Mode.  I can't get any volume out of the speakers on my tv--even with no headphones plugged in.

Model:  4662X

FCC ID:  TC2-R1016

SN: 04584858615

Any help would be greatly appreciated! 

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4 Replies
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Roku Employee
Roku Employee

Re: My ROKU Ultra LT Remote is Stuck in Headphone Mode

@FilmAtlanta33 

Thanks for the post.

Have you checked to make sure that there isn't anything lodged in your headphone socket that is triggering your remote to believe that the headphones are still plugged in?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: My ROKU Ultra LT Remote is Stuck in Headphone Mode

Danny, I tried and that still doesn't work.  And now the power button has stopped working.  I've only had my Ultra for 2 months...any help here would be greatly appreciated.

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Re: My ROKU Ultra LT Remote is Stuck in Headphone Mode

Again, here's the model info in case it helps.  It definitely makes watching a bit frustrating.

Model:  4662X

FCC ID:  TC2-R1016

SN: 04584858615

Any help would be greatly appreciated! 

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Highlighted
Roku Employee
Roku Employee

Re: My ROKU Ultra LT Remote is Stuck in Headphone Mode

@FilmAtlanta33 

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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