Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Micro SD setup issue

I have a Roku 3 and I recently bought a micro sd card from Roku. I inserted the card and it was recognized after a pause. When it came to formatting, it got to 5% and then seemed to stick. Eventually  I got a message telling me “this micro sd card could not be formatted”. I took it out and tried again. This time when I pressed “continue” the little circle just kept going around. Now I can’t even get the sd  card to be recognized. I have tried when the Roku is fully booted up and before booting up. No success. Any solution? I am surprised that Roku would supply a card which results in a message saying that particular card cannot be formatted! 

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Community Streaming Expert

Re: Micro SD setup issue

Try formatting the card in your computer, if it has a card reader that can handle SD cards.   After formatting, see if the Roku will detect and reformat the card successfully.

Windows instructions, don't know what would differ on other systems:

Do a slow (i.e. not "fast") format of the card via your computer. Be sure to select FAT32 and select it to use the default allocation size.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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