Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Menu list will not stop scrolling. Unable to make any selection to access settings or anything else.

I have a Roku Express that is a little over a year old. It has worked without problems until now. The menu list will not stop scrolling. I saw something online about going into settings to complete a "system restart"...but it will not allow you to make any selection to access settings or anything else.

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3 Replies
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Level 7

Re: Menu list will not stop scrolling. Unable to make any selection to access settings or anything e

Have replaced batteries and powered off/on to reboot but nothing changed.

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Level 19

Re: Menu list will not stop scrolling. Unable to make any selection to access settings or anything e

Check for other remotes in the room, under a book, in cushion, sounds like IR interference. Try standing in front of the roku to see if it blocking the incoming IR from the source. 

Edmund
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Roku Employee
Roku Employee

Re: Menu list will not stop scrolling. Unable to make any selection to access settings or anything e

@321 

Thanks for the post.

If after trying the steps provided by @Tivoburkee are not working, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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