Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mdh
Level 7

Lost remote- model #

Jump to solution
Lost my remote to Roku stick- I don't know how to find model #.
I see there are some models that a new remote does not support.
0 Kudos
1 Solution

Accepted Solutions
Tivoburkee
Community Streaming Expert

Re: Lost remote- model #

Jump to solution

Your going to need a Wifi remote, and pair it to your stick. You can purchase it from roku in the link I provided, or go to your local Walmart or Best buy and get the rc-al7:

 

https://www.walmart.com/ip/Roku-Voice-Remote-NEW/506651807

 

https://www.bestbuy.com/site/roku-voice-remote-black/6367484.p?skuId=6367484&ref=212&loc=1&extStoreI...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

9 Replies
Tivoburkee
Community Streaming Expert

Re: Lost remote- model #

Jump to solution

Is the stick purple? Then its the 3500 and they don't have replacement that works with that model. You might turn to ebay for a used remote?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Mdh
Level 7

Re: Lost remote- model #

Jump to solution
It's black- I already ordered the wrong remote once so attempt #2...
0 Kudos
Tivoburkee
Community Streaming Expert

Re: Lost remote- model #

Jump to solution

The first remote you purchased does it have pairing button in the battery compartment?

So if your roku stick is 3600, 3800, or 3810 stick + then the following remote will work, first listed on this page;

https://www.roku.com/products/accessories/player

 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Mdh
Level 7

Re: Lost remote- model #

Jump to solution
Thank you- I honestly don't know if it had the pairing button. All I have is the serial # listed on the stick..
0 Kudos
Tivoburkee
Community Streaming Expert

Re: Lost remote- model #

Jump to solution

Your going to need a Wifi remote, and pair it to your stick. You can purchase it from roku in the link I provided, or go to your local Walmart or Best buy and get the rc-al7:

 

https://www.walmart.com/ip/Roku-Voice-Remote-NEW/506651807

 

https://www.bestbuy.com/site/roku-voice-remote-black/6367484.p?skuId=6367484&ref=212&loc=1&extStoreI...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Mdh
Level 7

Re: Lost remote- model #

Jump to solution
Thank you☆
0 Kudos
SkullMaster
Level 7

Re: Lost remote- model premier

Jump to solution

@Mdh wrote:
Lost my remote to Roku stick- I don't know how to find model #.
I see there are some models that a new remote does not support.

@Mdh wrote:
Lost my remote to Roku stick- I don't know how to find model #.
I see there are some models that a new remote does not support.

 

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Lost remote- model premier

Jump to solution

A Premiere isn't a Roku stick, so I have no idea why you quote mdh twice. Premiere original came with IR remote, but they can be paired with WIFI remote as well. So the only roku remotes out there that won't work your roku are roku tv remotes.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
SkullMaster
Level 7

Re: Lost remote- model premier

Jump to solution

Sorry I posted twice to apperently the wrong subject. Just trying to get my Roku to connect to the WiFi using the app. Lost the remote. Again I apologize for not knowing what I was doing 🖕

0 Kudos