Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Algie42
Level 7

Left and Down remote buttons not responding

Hi.

Has anyone found a solution to this issue?

We have a Streaming stick plus which we normally only use for visits to holiday rentals a few times a year but about a month back our rooftop aerial packed in so the streaming stick has been attached to our bedroom TV to fill the gap. This morning the remote works all except the left and down buttons. I have tried all the reset and battery change solutions without any success.

I would like to know if anyone has fixed this as I now have to use the smartphone app which is a real pain.

Regards

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Really weird problem: All but one or two remote buttons not responding

@Algie42

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Algie42
Level 7

Re: Really weird problem: All but one or two remote buttons not responding

Hi Danny 

The serial number is YH000K237540 / device id E43880237540.

Let me know if you need any other information.

Regards

 

 

 

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