Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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seknetso
Level 7

Last button press on remote randomly occurs while watching show

I have a roku express that was given to me, brand new. Whatever the last button pressed on the remote was, that action will randomly occur. If the last button pressed was play, the show will sometimes pause. If the last button press was back, the show will sometimes randomly go back. If the last button pressed was the up arrow, well you get the idea. This does not just happen while watching a show. The back button will sometimes take me back to the roku menu screen. It also occurs in all apps I have tried.

To test the remote, I started a show then pulled the batteries. There was no change. There were still random button events and it is always whatever the last button press I pushed on my remote. No other rokus in my house.

Next I tried loading the app on my tablet and watched on the roku for several days using only the app remote on my tablet. No issues on the roku with the last button press.

I tried resetting my roku, but did not appear to make a difference. Anyone have a solution?

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Last button press on remote randomly occurs while watching show

@seknetso

Thanks for the post.

If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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seknetso
Level 7

Re: Last button press on remote randomly occurs while watching show

X004005T12CA

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RokuKariza-D
Roku Employee
Roku Employee

Re: Last button press on remote randomly occurs while watching show

Thanks for the reply. @seknetso

I have passed along your information and concern to our Support team. They will follow up and assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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