I now have a Roku 3810 Streaming Stick+ attached to my LG UH615A TV. I ran the remote setup and I could hear the music and then I heard it stop as expected. The power and volume down work fine but the volume up mutes the TV and if I press it several times I get the TV tuner menu from the LG itself.
My regular LG remote works fine. The Chromecast with Google TV that I used to use worked as well.
Any ideas.
Let me add that I did a Roku software update and my remote has new batteries.
Thanks for the post.
Perhaps @Tivoburkee can provide further insight regarding the issue you are experiencing, as he's our resident remote expert in the Community.
Thanks,
Danny
@RokuDanny-R This appears to be a defect in the IR table for this LG device given:
I am happy to try any other steps Roku can suggest but otherwise how do defects get addressed?
Thanks.