Remotes & Accessories

[kfaubel]

I now have a Roku 3810 Streaming Stick+ attached to my LG UH615A TV.  I ran the remote setup and I could hear the music and then I heard it stop as expected.  The power and volume down work fine but the volume up mutes the TV and if I press it several times I get the TV tuner menu from the LG itself.

My regular LG remote works fine.  The Chromecast with Google TV that I used to use worked as well.  

Any ideas.

[kfaubel]

Let me add that I did a Roku software update and my remote has new batteries.

[RokuDanny-R]

@kfaubel

Thanks for the post.

Perhaps @Tivoburkee can provide further insight regarding the issue you are experiencing, as he's our resident remote expert in the Community.

Thanks,
Danny

[kfaubel]

@RokuDanny-R This appears to be a defect in the IR table for this LG device given:

• The firmware is up to date
• The batteries are brand new
• The factory remote works fine
• My Chromecast with Google TV works fine.

I am happy to try any other steps Roku can suggest but otherwise how do defects get addressed?

Thanks.