Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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kfaubel
Level 7

LG Volume Up not working

I now have a Roku 3810 Streaming Stick+ attached to my LG UH615A TV.  I ran the remote setup and I could hear the music and then I heard it stop as expected.  The power and volume down work fine but the volume up mutes the TV and if I press it several times I get the TV tuner menu from the LG itself.

My regular LG remote works fine.  The Chromecast with Google TV that I used to use worked as well.  

Any ideas.

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3 Replies
kfaubel
Level 7

Re: LG Volume Up not working

Let me add that I did a Roku software update and my remote has new batteries.

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RokuDanny-R
Roku Employee
Roku Employee

Re: LG Volume Up not working

@kfaubel

Thanks for the post.

Perhaps @Tivoburkee can provide further insight regarding the issue you are experiencing, as he's our resident remote expert in the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kfaubel
Level 7

Re: LG Volume Up not working

@RokuDanny-R This appears to be a defect in the IR table for this LG device given:

  • The firmware is up to date
  • The batteries are brand new
  • The factory remote works fine
  • My Chromecast with Google TV works fine.

I am happy to try any other steps Roku can suggest but otherwise how do defects get addressed?

Thanks.

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