Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Joa222
Level 7

Johnson-Remote is not working

I Need help. My roku remote is not working. I’ve changed batteries and all. I have to turn on the tv manually-the roku app on the phone will change the channels but not the volume. Is there a fix for this? Can it be replaced?

Model: 3800X - Roku streaming stick

Software version: 10.0.0. Build 4209-55

Device ID: CT396E637635

The remote controlled the TV before

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Johnson-Remote is not working

As far as I know there's no way to use the app to control the TV volume.  I'm sure someone will correct me if I'm wrong.  The Roku remote controlled the TV volume either via IR or using your TV's CEC feature.  If it used IR, then it would be impossible for the app to duplicate that.  If it used HDMI-CEC, then it would be possible, but I don't think the app supports that.

Your remote could certainly be replaced:
https://www.roku.com/products/accessories/player

If you hold the pairing button inside the battery compartment down for several seconds does the light come on?

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Tivoburkee
Community Streaming Expert

Re: Johnson-Remote is not working

Volume only shows on the roku app when controlling a roku tv or soundbar. 

Edmund
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StreamerUser
Level 20

Re: Johnson-Remote is not working

@Joa222 

To regain TV-control functionality of your remote, try:

1)  Check for updates:  Settings/System/System update/Check now

2) Re-run TV control setup:  Settings/Remotes & devices/Remotes/<remote name> (In Use)/Set up remote for TV control