Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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carol1953
Level 7

Issues with Roku Express and Netflix

Several times while watching Netflix, the screen starts counting up from 1% to 100% very slowly and I have to hit the back arrow and resume watching.  Anyone else have this issue?

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5 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Issues with Roku Express and Netflix

Hi @carol1953,

Thanks for the post regarding the playback issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,

Mary

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carol1953
Level 7

Re: Issues with Roku Express and Netflix

it didn’t work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Issues with Roku Express and Netflix

@carol1953

Thanks for the follow up.

This seems like it may be possibly buffering issue. Are you only experiencing this issue on Netflix or other channels as well? Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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carol1953
Level 7

Re: Issues with Roku Express and Netflix

Danny - It just happens with Netflix and have tried rebooting and doesn’t help the issue.

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Theoldman
Level 1

Re: Issues with Roku Express and Netflix

Having the same issue on one channel "Tubi" One movie no volume, the other lost video but kept sound. Tried the unplugging and no joy. Also I have tried going on other apps and there is buffering and the screen freezes.

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