Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wynsmth26
Level 9

If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote...

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If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote, just go into settings & re-set the remote to control the TV .

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RokuDanny-R
Roku Employee
Roku Employee

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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Hi everyone,

Thanks for the posts.

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.

If you're still running into an issue, and this function worked before the latest update, please respond to the following thread with this information: Did your Roku remote lose volume and TV control after the latest update? Check here!

  • Your Roku device model
  • TV make/model and AVR make/model (if applicable)
  • Issue ID (Attempt the instructions above to Set up your remote for TV Control. If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).
  • If you are using the newest Roku remote, Voice Remote Pro, please let us know as well.

Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.

We will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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34 REPLIES 34\
omahatechguy
Level 7

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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Reset what? Remove the remote and re-add it or do you mean just restart the roku? After the update none of my remotes detect headphones being plugged in. Nothing I've tried has fixed it. 

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wynsmth26
Level 9

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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I only had an issue with the volume & mute controls. I went to settings> remotes & devices> remotes> enhanced voice remote(the remote I have in use) > set up remote for TV control. 

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HomeTeamW5
Level 7

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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My remote worked fine before the update controlling both my tv's on/off and the volume on my soundbar. I've been able to re-sync the soundbar (but now the volume buttons on the roku remote are extremely laggy). I tried to do another set up for remote to control my TV, but now it doesn't recognize my tv, the exact same tv it was set up with before the update. Is there any way to remove this update and go back to the previous one that actually worked??

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RokuMary-F
Roku Employee
Roku Employee

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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Hi everyone,

Thanks for posting to the Roku Community!

Can you please provide us the following information:
-Roku device model

-TV brand and model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Thanks,

Mary

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lindabott
Level 7

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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I'm having the same issue.  Remote used to work just fine.  Now it will not control the sound.  I tried re-pairing the remote. New batteries, turning the Roku off, etc.  Nothing is working.  Since multiple people are having this same issue, is there a fix on the horizon?

 

Mtuck0721
Level 7

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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Do you want our finger prints as well? Just fix the screw-up. For god’s sake, countless thousands or tens of thousands are having the problem. Just do a freakin’ firmware update. Geez Louise!

Geminisdc
Level 8

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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That doesnt work

wynsmth26
Level 9

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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There have been a couple of updates since v 10.0.0 build 4177-46. If you are on v 10.0.0 build 4177-46, update your Roku. I haven't had a problem on the newer updates.

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keh
Level 8

Re: If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote

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Have 2 TVs and 2 Roku devices - remotes for BOTH Rokus no longer control volume.

#1:  Roku  Streaming Stick Plus   Model 3810

TV:  Dynex

Issue ID:  35-191-754

 

 #2:   Roku Ultra   Model 4670X

TV:  Sony Bravia

Issue ID:  01-191-637

NOTE:   Software build is  4195-46