Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Aerok
Level 7

IR roku remote not connecting to Roku Premiere

My dad bought me a new remote for my Roku Premiere and I've looked up ways to get it to connect to the roku and it is not connecting. I've tried to power down the roku, plug it back up and press a button when it turns back on, but it has not worked. It does not have a reset button, so I beleive it's a IR remote and it has Netflix, Disney+, Hulu and Sling as it's shortcut buttons. 

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5 REPLIES 5\
Tivoburkee
Community Streaming Expert

Re: IR roku remote not connecting to Roku Premiere

Does this remote have Tv power and volume keys?

Edmund
Roku Community Streaming Expert

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Aerok
Level 7

Re: IR roku remote not connecting to Roku Premiere

No, it does not

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Tivoburkee
Community Streaming Expert

Re: IR roku remote not connecting to Roku Premiere

That is proof it is an IR remote and so should just work right out the box. If there's nothing blocking the premiere and two remotes don't control it, it might be the IR  sensor in the roku itself that went bad?

Edmund
Roku Community Streaming Expert

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Aerok
Level 7

Re: IR roku remote not connecting to Roku Premiere

Is there a way to figure out or fix a sensor in the roku itself?

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Tivoburkee
Community Streaming Expert

Re: IR roku remote not connecting to Roku Premiere

Not really no. You can test the IR remote by looking through your cellphone camera as you press a key if its working you will see a flash each time you press a key. If the remote fails to flash, check the batteries if they are in right, and if they're fresh. 

Edmund
Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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