Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Dreaddick
Level 7

IR remotes suddenly slow operating Premeire+

The 3 remotes for our Premiere+ suddenly all started reacting very slow yesterday. We have to press and hold a remote button for several seconds in order to get a response. Batteries are fine, tried unplugging the Roku for 5 minutes and plugging back in, tried removing the batteries from the remotes and reinstalling, nothing helps. Was there an update that could have caused this?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: IR remotes suddenly slow operating Premeire+

Hi @Dreaddick

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number/device ID of the Roku devices associated with the affected remotes. It can be located in Settings > System > About.

We'd love to help you out!

All the best,
Kariza

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