Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: how do i get help my contoller wont work , this is ridiculous

@daniellehfidjdg 

Thanks for the post.

Can you please provide us with the serial number/device ID on the Roku device?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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daniellehfidjdg
Level 7

Re: how do i get help my contoller wont work , this is ridiculous

3800x is the model number 

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daniellehfidjdg
Level 7

Re: how do i get help my contoller wont work , this is ridiculous

sn:ct3950527628

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Tivoburkee
Community Streaming Expert

Re: how do i get help my contoller wont work , this is ridiculous

In your thread titled IR remote which your stick can't use, only wifi remote. 

Unplug the power from the stick for a bit, have ready the remote with battery door off and one NEW battery in, plug the stick in once roku name stops bouncing put in the other NEW battery and press the pairing  button in the battery compartment for 3 sec and release. Just let it communicate with the roku stick it is okay for the light goes out, don't press anything until you get a big DONE on screen. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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daniellehfidjdg
Level 7

Re: how do i get help my contoller wont work , this is ridiculous

i had it unplugged for over 20 minutes, the roku bouced for a few seconds when i plugged it back in, then i put in the batteries and hit the button for 3 seconds on the remote, it blinked green for a bit, but DONE never came up on the screen, just the home screen, the control still isnt working

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daniellehfidjdg
Level 7

Re: how do i get help my contoller wont work , this is ridiculous

hi i am still having trouble, my device is less than 1 year old and im trying to figure out if this is under warranty, this is crazy i cant get any assistance

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RokuDanny-R
Roku Employee
Roku Employee

Re: how do i get help my contoller wont work , this is ridiculous

@daniellehfidjdg 

Thanks for the information.

As @Tivoburkee mentioned, your Streaming Stick 3800, will not work with an IR remote.

For troubleshooting steps for your remote, visit our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still not able to resolve your issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

We will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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