Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Cabohney
Level 8

IR remote quit working

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Hi- my roku IR remote fell on the floor and now quit working. I re-seated and then replaced the batteries, neither of which helped. Can I please get a replacement? The roku is less than a yr old and this device is less than 6mos old. Thank you! Roku Premiere (4620 series) 

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR remote quit working

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@Cabohney 

Thanks for the post.

If you broke your remote and need a replacement, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR remote quit working

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@Cabohney 

Thanks for the post.

If you broke your remote and need a replacement, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Cabohney
Level 8

Re: IR remote quit working

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Thanks Danny- I hear what you’re saying, and I am respectfully asking for a replacement. It had about an 18” drop onto a carpeted floor. I understand if it’s roku’s policy but we have plenty of other game devices, phones, other remotes that can handle that kind of use and they don’t fail. I understand if we dropped it repeatedly but that’s not the case. I am asking for an exception to replace this remote. Thank you for your consideration. Regards- CarolB

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