Remotes & Accessories

[Cabohney]

Hi- my roku IR remote fell on the floor and now quit working. I re-seated and then replaced the batteries, neither of which helped. Can I please get a replacement? The roku is less than a yr old and this device is less than 6mos old. Thank you! Roku Premiere (4620 series) 

[RokuDanny-R · Accepted solution]

@Cabohney 

Thanks for the post.

If you broke your remote and need a replacement, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player

Thanks,
Danny

[Cabohney]

Thanks Danny- I hear what you’re saying, and I am respectfully asking for a replacement. It had about an 18” drop onto a carpeted floor. I understand if it’s roku’s policy but we have plenty of other game devices, phones, other remotes that can handle that kind of use and they don’t fail. I understand if we dropped it repeatedly but that’s not the case. I am asking for an exception to replace this remote. Thank you for your consideration. Regards- CarolB