Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Nquartier
Level 7

IR remote not working

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Just bought a Premiere a couple of days ago, came with IR remote.  Setup was normal, and everything functioning the first day.  Next day, no response from remote.  Researched support article and tried all troubleshooting steps (Clear line of sight, unplug/reconnect, brand new batteries, etc.) all without success.  Also tried viewing IR light via smartphone camera, no light seen.  Articles and other posts here don’t mention anything further that I can find.  Thanks for any insight anyone has!

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Tivoburkee
Community Streaming Expert

Re: IR remote not working

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With no flashes seen via cellphone that's proof the remote is faulty. A cheap universal remote with roku listed should work. Or you could return for exchange. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: IR remote not working

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With no flashes seen via cellphone that's proof the remote is faulty. A cheap universal remote with roku listed should work. Or you could return for exchange. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Nquartier
Level 7

Re: IR remote not working

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Thanks for the insight!  I’ll likely just get another remote, seems easier than going through the exchange process for just a remote.

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makaiguy
Community Streaming Expert

Re: IR remote not working

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Basic question, please don't be insulted but sometimes it's easy to overlook the basics:
Are there good batteries in the remote, and are they installed with the correct orientation (flat ends against the springs)?
Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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Nquartier
Level 7

Re: IR remote not working

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No offense taken, sometimes the obvious things are overlooked.

Even though the unit was brand new, I changed out batteries to a new set (fresh pack) x2 without success, and confirmed battery orientation was correct each time.

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