Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Pigsho
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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I took out the batteries to make sure it’s not the remote

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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@Pigsho

Thanks for the follow up.

When you took out the batteries what happened?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SUSAN1222
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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i have tried all the suggestions and it does not work

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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@SUSAN1222

Thanks for the post.

What Roku device model are you using this remote with?

Please be aware that the most common issue that is causing this behavior is due to a stuck button. We would recommend checking to make sure the button isn't lodged.

Please keep us posted and we can assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lv999
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Me too. Screen frozen. 

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Lv999
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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[personal information]

second day in a row.   Remote doesn’t work. 

was stuck on sling 

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RokuKariza-D
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Hello @Lv999

Thanks for the post.

Could you tell us exactly the issue you're experiencing? Have you tried restarting your Roku? When you restarted it, does it automatically launch Sling? 

Please let us know and we'll assist you from there. 

All the best,
Kariza

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Lv999
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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We had for 2 days the display stuck on the sling box screen (sign in).  

we had something to watch live so I was able to use phone remote.  

batteries have been changed, removed from room, unplugged everything multiple times.  

Today... goes to fish screen but nothing on  remote works.  NOTHING.   

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RokuKariza-D
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Thanks for following up, @Lv999

To further help you out, please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself.

All the best,
Kariza

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isivictor
Level 1

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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I have the same problem

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