Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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I think I bought the wrong replacement remote

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How can I determine if I have the right remote?  I have a Roku 3600X, and bought a 'Simple Remote' with NO PAIRING BUTTON.  I cannot get passed the pairing screen.  Please help, and if I bought the wrong remote, how do I go about returning the one I bought?  

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Roku Employee
Roku Employee

Re: I think I bought the wrong replacement remote

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@Brenton_Keith 

Thanks for the post.

As @Tivoburkee mentioned, you did indeed purchase the wrong remote. The remote that you need for the Roku Streaming Stick 3600 is Voice Remote on our Products page here: https://www.roku.com/products/accessories/streaming-stick

If you purchased the remote from our online store, you can visit our Support page for more information about returns here: What is Roku's return policy?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: I think I bought the wrong replacement remote

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Yes, its the wrong remote, you need the Wifi Voice remote. Can't help with the return. 

Edmund
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Roku Employee
Roku Employee

Re: I think I bought the wrong replacement remote

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@Brenton_Keith 

Thanks for the post.

As @Tivoburkee mentioned, you did indeed purchase the wrong remote. The remote that you need for the Roku Streaming Stick 3600 is Voice Remote on our Products page here: https://www.roku.com/products/accessories/streaming-stick

If you purchased the remote from our online store, you can visit our Support page for more information about returns here: What is Roku's return policy?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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