Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

I lost my roku remote

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Can’t find my roku remote and my roku tv is not connected to the internet. Can I use the roku app and connect that remote

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Roku Employee
Roku Employee

Re: I lost my roku remote

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@alexus275 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: I lost my roku remote

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Not without the roku being set to the same internet network and password as the cellphone, no. You need a real remote to set that up. You can buy Voice remote from walmart $19.88 or best buy $29.99, works on all roku tv's once paired. 

Edmund
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Level 18

Re: I lost my roku remote

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If the Roku is already set up on your home net and functioning then the remote control function on the Roku app on your phone can be used as long as it is connecting to the same network.

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  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Highlighted
Roku Employee
Roku Employee

Re: I lost my roku remote

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@alexus275 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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