Remotes & Accessories

[4chocolate]

I have a streaming stick ordered a roku voice remote and it won’t pair 

it blinks when batteries are inserted but pairing screen never comes up 

I shut down and removed batteries and restarted multiple times 

I contacted roku for  help they just told me to do what I already did and to buy the exact same remote that’s not pairing ???? 

[makaiguy]

Is the pairing process you followed?

1) Remove power from the Roku for a few seconds then plug back in. This will make the Roku receptive to the pairing request from the remote.

2) Open the remote's battery compartment and bring remote near the Roku . Trying from across the room may not be good enough.

3) When Roku has booted back up from step 1), press and hold pairing button in remote battery compartment for 3 seconds or more - a quick push won't do it.

4) LED in battery compartment should start flashing and continue to blink until the pairing is complete.

[atc98092]

What model Stick do you have? If it's the 3500 (purple case), then that remote won't work on it. 

[makaiguy]

---

@atc98092 wrote:

What model Stick do you have? If it's the 3500 (purple case), then that remote won't work on it. 

---

Good catch! 

[4chocolate]

My stick is black 

[atc98092]

---

@4chocolate wrote:

My stick is black 

---

That's still not enough detail. All that means is you don't have a 3500. But there were models (3400/3420) even before that one, and I doubt that remote works on those older ones either. 

[RokuDanny-R]

@4chocolate 

Thanks for the post.

Can you provide the serial number/device ID on the streaming stick? With that information we will be able to identify the model number of your remote and recommend you the appropriate replacement remote.

Thanks,
Danny