Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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CharlieG23
Level 7

I have a RC-AL9 but roku setting screen says its a RC411

I have a RC-AL9 remote which came with my Roku Ultra. I’ve had it for some time now.  Recently my shortcut buttons “1” and “2” stopped working and i get an error stating “sorry, screen navigation is not supported”. 
I check the remote settings and its shows its connected to a remote mode RC411

Software is up to date.

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2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: I have a RC-AL9 but roku setting screen says its a RC411

The rc-al9 is remote manufacturers model number, where the on screen number Rc411 is Roku's number for remote. Later remotes had Disney+ button replace the espn+ key, it got a different number it was rc463, but the model number in the battery compartment was the same rc-al9. 

That error usually shows up when try move around the home screen by voice search, which doesn't work. 

 

Edmund
Roku Community Streaming Expert

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CharlieG23
Level 7

Re: I have a RC-AL9 but roku setting screen says its a RC411

Either way the shortcut 1 and 2 buttons are not working. 

I guess that's really what I want to work.  I dont use the voice option.

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