Remotes & Accessories

[Tivoburkee]

Unless you have cellphone with IR builtin you can't use a cellphone app until the phone and roku are omn the same wifi, that can't be done without a real remote. Walmart has the Roku voice remote sold separately. It also has the One-For-All universal remote the urc-7935 streamer remote that works great with roku tv's. 

[RokuDanny-R · Accepted solution]

@KaraM2074 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny