Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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veruska
Level 7

I can't find a remote for my Roku Stick

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My device S/N is c137ch587524

I need to buy a remote for it but I can't find this serial number

I purchased a remote online but that doesn't work - it looks like a generic product so I don't want to spend more money buying stuff that won't work.

Can you help me?

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Tivoburkee
Community Streaming Expert

Re: I can't find a remote for my Roku Stick

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Is the Roku stick purple? There are no more remotes sold for 3500 purple Roku stick. You would need to go used via eBay. If there was a remote available it would cost $20, where can get the recently release express 4k+ on sale for $29.99. It comes with voice remote they sell separately for $20. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: I can't find a remote for my Roku Stick

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Is the Roku stick purple? There are no more remotes sold for 3500 purple Roku stick. You would need to go used via eBay. If there was a remote available it would cost $20, where can get the recently release express 4k+ on sale for $29.99. It comes with voice remote they sell separately for $20. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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veruska
Level 7

Re: I can't find a remote for my Roku Stick

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It is not purple - it is a black stick

 

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DBDukes
Community Streaming Expert

Re: I can't find a remote for my Roku Stick

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@veruska 

That's probably a model 3600 if it's an older device. Is that model number anywhere on the device? It may be followed by one or two letters (X, R, RW, EU, etc). That is what's important.

If it is a 3600, the Voice Remote, available from Roku, or Walmart, Best Buy, Target, etc, should work.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Tivoburkee
Community Streaming Expert

Re: I can't find a remote for my Roku Stick

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This is the remote you need:

 

https://www.amazon.com/dp/B07WVFCKSS?ref=nb_sb_ss_w_as-ypp-rep_ypp_rep_k0_1_11&crid=3PCOW6TNZ1OH6&sp...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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veruska
Level 7

Re: I can't find a remote for my Roku Stick

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There are no letters printed on the stick.  And I purchased it directly from Roku.


But thank you for your suggestion.  I decided to buy a new set again.  

The price difference is worth it.

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veruska
Level 7

Re: I can't find a remote for my Roku Stick

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Thank you for your suggestion.  I purchased a new set today.

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